FOUNDEVER - GLOBAL CUSTOMER EXPERIENCE & CX SOLUTIONS

Founded in 1994, Foundever® has grown into a next-generation leader in the global customer experience (CX) industry, empowering 150,000 people across more than 45 countries to deliver seamless, technology-driven, and people-centered solutions. Serving over 800 global brands in 60+ languages and managing more than 3.3 billion customer interactions annually, Foundever combines innovation, operational excellence, and human insight to optimize both customer and agent experiences at scale.

The company’s success stems from its unique blend of people-led, technology-enabled, and data-powered strategies. Its CX Everywhere hybrid delivery model ensures flexibility, scalability, and continuity, connecting brands with the right talent wherever they operate. By integrating digital operations, data analytics, and AI-driven insights with a founder-led entrepreneurial mindset, Foundever helps organizations transform their customer experience while solving complex business challenges.

Foundever’s journey is marked by strategic growth and global expansion. The company merged the entrepreneurial DNA of Groupe Acticall with Sitel’s international reach, and acquisitions like Sykes Enterprises have strengthened its position as one of the top-three CX leaders worldwide. Its commitment to excellence has earned numerous accolades, including Gold ECCCSA, Silver Stevie® Employer of the Year, and the IAOP Global Impact Sourcing Award.

Beyond business, Foundever is dedicated to creating meaningful social impact. In 2023, it launched Foundever.org and the #CXforGood movement to support education, community development, and social initiatives worldwide. This reflects the company’s belief that employee experience drives customer experience. Programs like MAX by Foundever empower teams, fostering engagement, skill development, and excellence across every interaction.

Today, Foundever stands as a global benchmark in CX, delivering innovative solutions that merge technology, human empathy, and operational expertise. By redefining what’s possible in customer experience, Foundever not only strengthens brands and businesses but also creates opportunities for communities and employees worldwide.